Privacy Policy

This Privacy Policy describes how Kitchen Tune-Up Columbus North ("we," "us," or "our") collects, uses, shares and protects information when you visit kitchentuneupcolumbus.com, submit a form, call us, or receive text messages from us. By using our website or services, you agree to the practices described below.

Information We Collect

Information you provide

• Contact details. Your name, phone number and email address.
• Project details. Your ZIP code, the service you are considering, your timeline, your budget range, and anything else you choose to tell us about your kitchen.
• Communications. The content of messages, calls and texts you exchange with us.

Information collected automatically

• Usage data. Pages viewed, links clicked, referring site, approximate location derived from your IP address, device type and browser.
• Cookies and similar technologies. Used to keep the site working, remember preferences and measure marketing performance. You can disable cookies in your browser, though some features may stop working.
• Analytics and advertising tools. Google Analytics 4 and Google Ads conversion tracking help us understand how visitors find and use this site.
• Call tracking. If you call a phone number displayed on this site, CallRail may record call metadata and, in some cases, the audio, so we can return your call and improve our service.

How We Use Your Information

• Respond to your enquiry and schedule your consultation.
• Prepare a design and a written quote for your project.
• Send transactional and customer-service texts, emails and calls related to your enquiry and any work in progress.
• Operate, maintain and improve this website and our services.
• Comply with legal obligations.

How We Share Your Information

We do not sell or rent your personal information, and we do not share lead data with third-party marketers or lead buyers.

We share information only with:

• Service providers that help us run the business, including our form processor (Formspree), call tracking provider (CallRail), analytics providers (Google), and the wireless carriers that deliver our text messages. These providers are contractually limited to using your data only to provide their service to us.
• Manufacturing and installation partners where necessary to build and install the products you have ordered.
• Government authorities or other parties when required by law, subpoena, or to protect our legal rights.

Text Messaging Consent

If you opt in to text messages from us, for example by submitting a form on this site or by texting us first, the following applies.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the information-sharing categories listed above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

The only exception is the subprocessors strictly required to deliver the messages themselves, such as our SMS platform and the wireless carriers that transmit them. Your opt-in is never shared with marketers, lead buyers or affiliates.

You can withdraw consent at any time by replying STOP to any text message from us, or by calling us at (614) 699-2880. Message and data rates may apply.

Your Rights and Choices

You may, at any time:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information we hold about you, subject to limited exceptions such as records we must keep for tax or legal purposes.
• Opt out of marketing emails using the unsubscribe link, opt out of text messages by replying STOP, or ask us to stop calling you.

To exercise any of these rights, call us at (614) 699-2880 or use our contact form.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect information from anyone under 18.

Security

We take reasonable precautions to protect your information. Information submitted through this website is transmitted over an encrypted HTTPS connection. Within our organization, only people who need the information to do their job have access to it. No method of transmission over the internet is completely secure, but we use industry-standard safeguards against unauthorised access, alteration, disclosure or destruction of your data.

Third-Party Websites

This website may contain links to third-party websites, including our Google Business Profile and social media pages. We are not responsible for the privacy practices of any site we do not control.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If a change is material, we will use reasonable efforts to post a prominent notice on the site.

Contact Us

• Phone: (614) 699-2880
• Email: [email protected]
• Mail: Kitchen Tune-Up Columbus North, 705 Lakeview Plaza Blvd, Suite J, Columbus, OH 43085

Each Kitchen Tune-Up franchise is independently owned and operated. This policy covers Kitchen Tune-Up Columbus North only.